This article covers how to open a tab for an existing booking with the booking deposit on the tab as credit. Alternatively (and if your site is configured with this option) you can refund a booking deposit.
To create bookings see:
To open a tab for a booking, first go to the ‘EPOS’ Screen. On the bottom on the right-hand corner of the screen, press the ‘MORE’ button.
Then, press the ‘BOOKINGS’ button to go to the bookings module.
Any bookings in the system for the current day will be displayed. When the customer arrives, click on the ‘Open Tab’ button that is located on the right-hand side of their booking.
After clicking on the ‘Open Tab’ button, the booking will be highlighted in green and the ‘Open Tab’ button will be replaced with a ‘View Tab’ button.
Pressing "View Tab" will take you to the customer's tab on the summary screen where you will see any deposit associated with the booking applied as credit.
If a customer doesn't use all of their deposit you can either retain or refund this using the DEPOST NOT USED button.
Tip - If you accidentally open a booking tab at the wrong time you can use the DEPOSIT NOT USED button to retain the deposit and then open a new tab for the booking at a later date as long as none of the deposit was used.