This article covers how to refund Zettle card payments back to the customer.
If the order you need to refund is not shown on the summary screen, you will first need to re-open it. To do this go to the EPOS screen, press on MORE and then press HISTORY.
Identify the order you need to refund based on the time, tab name and amount, then press on this order.
Check the details and then press on the 3 dots at the bottom of the righthand pane and press RE-OPEN button.
You will be taken to the Summary screen where the tab will now be shown.
Press on the C/card Payment item on the tab and press the Refund Card Payment option.
By default the full amount will be refunded, but if you only want to refund part of the amount you can change the amount on this screen.
On the Refund payment window, press Confirm.
You will now be presented with the Zettle login window. Enter in your password and once finished, press Confirm.
The payment has now been successfully refunded and you will see it has been removed from the tab.
You can then refund or void the remaining items on the tab. See Voiding and refunding multiple items.
Comments
0 comments
Please sign in to leave a comment.