Receiving and managing booking requests

You can receive booking requests directly into TabHub if you have:

• Added the booking widget to your website
• Integrated your own web form using our API
• Set up an integrated third-party booking system

When you receive a new booking request you will receive an email to the address you have set up for booking notifications in the Email notifications of the TabHub set up module.

The email you receive will include a link to the booking request on TabHub, so you can go straight to it to check availability and accept or decline the request.

Alternatively, you can view your requests by going to the main bookings page in TabHub. You will see the booking requests have a blue status label and a tick and cross at the right of the page where you can directly accept or reject them.

You can use the bookings grid view to see if you can accommodate any requests and allocate them a free table.

Clicking on a booking request from the grid view will show you the details and give you the option to confirm or decline it.

When you confirm or decline a request, an email will be sent to the customer who made the request to inform them. 

The email will use the templates you have configured for the booking confirmation/declined emails and you will also be given the opportunity to edit it for this specific booking here.

Before or after accepting a booking request, you may wish to add a deposit for the booking.