To void or refund multiple items (for the same reason) press the "EDIT" button at the top of the tab in the "Summary" view, which will reveal a small circle before each item on the tab.
Touch the items you wish to void or refund to select them.
Then press the "ACTION" button to reveal the voids and refunds menu.
Select from the relevant option from the following:
- Void Item (Item Not Used) - this would be used if the item had not been used, such as it had been added to the tab in error
- Void Item (Item Used) - this would be if the item had been removed from stock, such as the wrong beer being poured
- Refund Item - this would be if the customer has already been served the item and it needs to be refunded to them. For a refund the item will remain on the bill and a new line item will be added for the refund.
Note: Refunds will show on the Z report at the end of each day, whereas voids will not. As such, for easier tracking we recommend to use refunds for staff food & drink rather than voids.
When you have selected the type of void or refund, you will be presented with a list of reasons relevant to this type. The below shows the reasons displayed for a Void Item (Item Used).
On selecting the reason code, refund items will be added to the tab for a refund, or the voided items will be removed from the tab for a void (shown below).